Terms of Service

1. The Provider

NovaBridge Ventures 주식회사 (KORECOA), a stock company (주식회사) registered in Seoul, South Korea ("KORECOA," "NovaBridge Ventures," "Provider," "we," "us"), operates an independent analytical verification platform. We route samples to accredited Korean partner laboratories and issue Certificates of Analysis (COAs) under the VerifyKorea standard.

2. Services

The Provider offers analytical testing services including but not limited to: HPLC purity profiling, LC-MS/MS identity confirmation, SEC-HPLC analysis, amino acid analysis, net peptide content determination, bacterial endotoxin testing (LAL), heavy metals screening (ICP-MS), and residual solvent analysis (GC-headspace). Testing is performed by accredited Korean partner laboratories on behalf of KORECOA.

All services are provided for research use only (RUO). KORECOA does not approve products for human consumption, does not provide medical advice, and does not grant regulatory approval of any kind. Clients are solely responsible for compliance with applicable laws in their jurisdiction.

3. Contract Formation

A binding agreement ("Contract") between the Client and KORECOA is formed when:

(a) The Client submits a testing request via our website, email, or other accepted channel and KORECOA confirms the order; or

(b) The Client makes payment pursuant to KORECOA's payment instructions, which constitutes acceptance of these terms.

Delivery of a sample to KORECOA's address without prior order confirmation and payment does not constitute a Contract. KORECOA reserves the right to refuse and destroy unidentified packages without liability.

4. Ordering and Sample Submission

The Client must provide the following in each order: (a) type and scope of testing requested, (b) contact email address, (c) preferred payment method, (d) country of origin for the sample, (e) clear identification of the sample including compound name and batch/lot if available, and (f) tracking number of the shipment.

The Client is responsible for accurate labeling, proper packaging, and compliance with all shipping and customs regulations. If samples contain hazardous substances, the Client must disclose this before shipping. Failure to do so makes the Client fully liable for any resulting damages.

5. Turnaround Time

Turnaround may be extended if: (a) the sample is damaged, insufficient, or improperly labeled; (b) the Client fails to provide required information; (c) additional testing is required due to unexpected findings; or (d) force majeure events occur. KORECOA will notify the Client of any delays.

6. Pricing and Payment

Prices are as listed on our website at the time of order submission, denominated in USD unless otherwise agreed. KORECOA reserves the right to adjust pricing with 30 days' written notice.

Payment methods accepted: bank wire transfer, PayPal, Bitcoin (BTC), USDT (Ethereum and Tron networks), and USDC (Ethereum network).

Cryptocurrency payments: The value of BTC or other cryptocurrency is determined by the exchange rate at the time of the first blockchain confirmation, referenced against CoinGecko USD rate. A payment tolerance of 1% underpayment is permitted for cryptocurrency transactions. Payment is considered received upon the first blockchain confirmation.

Cryptocurrency refunds: If a refund is issued for a cryptocurrency payment, KORECOA refunds the USD-equivalent value of the service at the exchange rate current at time of refund, not the original payment rate.

KORECOA may require payment in advance before providing shipping instructions or commencing analysis. An administrative fee of $100 USD may be charged for significant order changes or cancellations after Contract formation.

7. Certificates of Analysis (COAs)

Each COA issued by KORECOA includes: compound identification, batch/lot reference, testing date, analyst identification, testing laboratory and accreditation status, individual test results with methods and specifications, HPLC chromatogram, and a unique QR verification code linked to our public database.

Reproduction: COAs may not be reproduced in part. Any reproduction must include the complete certificate including all verification data. Tampering with, falsifying, or reproducing KORECOA COAs without authorization is strictly prohibited and may result in legal action.

Modification: COAs cannot be modified after issuance. Exceptions: (a) anonymization of Client name upon request; (b) correction of typographical errors by KORECOA. A new COA is issued only in case of a verified error by the Provider.

Scope: Each COA reports results for the specific sample or aliquot received by KORECOA. Results apply only to the tested sample and cannot be extended to other batches, shipments, or products.

8. Sample Handling and Destruction

Samples are destroyed within 48 hours of COA issuance and delivery to the Client. After destruction, re-analysis of the same sample is not possible. If the Client requires extended sample retention, this must be arranged in writing before testing begins and may incur additional fees.

The Client acknowledges that samples may be altered, consumed, or destroyed during the testing process. KORECOA is not liable for samples changed or destroyed as a necessary part of providing the service.

9. Unidentified and Non-Conforming Packages

KORECOA reserves the right to refuse acceptance of any package that: (a) arrives without a corresponding confirmed order and payment; (b) cannot be matched to a Client order due to missing tracking information; (c) contains contents inconsistent with the order; or (d) arrives with customs documentation inconsistent with KORECOA's shipping instructions.

KORECOA may destroy the contents of unidentified or non-conforming packages without liability to the sender.

10. Verification System

Each COA includes a unique verification code and QR code linked to our database at korecoa.com/verify. This system allows anyone to confirm the authenticity of a KORECOA certificate. The verification database is one-way encrypted. KORECOA maintains records of certificate issuance but individual certificates are accessed only via the unique verification link provided to the Client.

11. Certified Vendor Program

Vendors participating in the KORECOA Certified Vendor Program agree to: ongoing testing requirements as specified in their vendor agreement, accurate product labeling consistent with tested results, display of the KORECOA VERIFIED seal only on batches that have been tested and passed, and compliance with the KORECOA Verification Standard.

KORECOA reserves the right to revoke certification at any time for non-compliance, misrepresentation, or any conduct that undermines the integrity of the certification standard. The KORECOA VERIFIED seal remains the intellectual property of NovaBridge Ventures 주식회사

12. Limitation of Liability

KORECOA's total liability arising from any service, COA, or related activity is limited to the price paid by the Client for the specific service in question. KORECOA is not liable for any indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, lost business, or reputational harm.

KORECOA is not liable for: (a) defects caused by inaccurate, incomplete, or misleading information provided by the Client; (b) damage to samples during transit; (c) customs delays or seizures; (d) any use of test results or COAs by the Client or third parties; (e) decisions made by the Client or third parties based on test results.

No third party may assert any claims against KORECOA based on COAs or test results. The Client shall indemnify KORECOA against any third-party claims arising from the Client's use of KORECOA services, COAs, or the KORECOA VERIFIED seal.

13. Intellectual Property

All intellectual property arising from KORECOA's services, including but not limited to the KORECOA brand, the KORECOA VERIFIED seal, the VerifyKorea standard, COA templates, verification system, and analytical methods developed by KORECOA, remain the exclusive property of KORECOA The Client shall not engage in any activity that infringes upon KORECOA's intellectual property rights.

14. Confidentiality

KORECOA maintains the confidentiality of Client identity, order details, and test results. Client names are anonymized in all internal records using KORECOA Batch IDs. Test results are shared only with the Client's designated email address unless the Client opts into public results listing.

KORECOA may disclose information as required by Korean law or by order of a Korean court or regulatory authority.

15. Force Majeure

Neither party is liable for failure to perform obligations due to events beyond reasonable control, including but not limited to: natural disasters, war, terrorism, epidemics, strikes, government actions, customs embargoes, or equipment failure. If force majeure continues for more than 45 days, either party may terminate the Contract.

16. Governing Law and Disputes

These terms are governed by the laws of the Republic of Korea. Any disputes shall first be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved by the competent courts of Seoul, South Korea, unless mandatory law requires otherwise.

17. Amendments

KORECOA may amend these terms with 14 days' written notice to active Clients. Continued use of KORECOA services after the effective date of amended terms constitutes acceptance. Clients who disagree with amended terms may terminate their relationship by written notice within 30 days.

Privacy Policy

1. Information We Collect

We collect information provided when submitting orders or creating an account: company name, contact name, email address, shipping address, payment information, and analytical data related to submitted samples.

2. How We Use Information

We use your information to: process and fulfill testing requests, issue COAs and verification codes, communicate about orders, process payments, improve our services, comply with Korean legal obligations, and maintain records as required by applicable regulations.

3. Data Sharing

We do not sell personal information. We share data only with: (a) our accredited partner laboratories (sample data only — Client identity is anonymized using KORECOA Batch IDs); (b) payment processors for transaction completion; (c) Korean authorities as required by law.

4. COA Publication

COAs may be listed in our public verification database. The public listing displays: verification code, compound name, purity result, pass/fail status, and testing date. Client names are never displayed publicly unless the Client provides explicit written consent through the Certified Vendor Program.

5. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS), secure database storage, and access controls. The verification database uses one-way encryption — KORECOA cannot access individual COAs after delivery; they are accessible only via the unique verification link provided to the Client.

6. Data Retention

Analytical data and COA records are retained for a minimum of 2 years from issuance. Account information is retained as long as the account is active. Payment records are retained as required by Korean tax law. Upon written request, Client personal data (excluding legally required records) will be deleted within 30 days.

7. International Data Transfers

As KORECOA serves international Clients, data may be transferred to and stored on servers outside of South Korea. We ensure adequate protection for international data transfers in compliance with Korea's Personal Information Protection Act (PIPA).

8. Your Rights

Under Korean data protection law (PIPA), you have the right to: access your personal data, request correction of inaccurate data, request deletion of your data (subject to legal retention requirements), and withdraw consent for data processing. To exercise these rights, contact [email protected].

9. Contact

For questions about these terms or our privacy practices:

KORECOA
NovaBridge Ventures Co., Ltd. (주식회사)
Seoul, South Korea